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Patient Access Representative (Vouchers Included)

Learn the skills and knowledge needed to become a patient access representative (PAR) and prepare for the CMAA and CEHRS certification exams.

$3,089.00 (USD)

Payment & Funding: view your options

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infoCareer series
schedule
                                250 Course Hrs
                            

                                Code
                                    GES1029
                            
Voucher included
calendar_today
                                12 Months
                            
grid_onOpen enrollment
speedSelf paced

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Overview

Patient access representatives, also known as patient service representatives, are often the first point of contact for patients visiting a hospital or clinic. In this role, you will help patients check in, schedule appointments, verify insurance, and ensure accurate information—all while providing clear, compassionate customer service.

This rewarding position is ideal for someone who enjoys helping others, staying organized, and working in a professional healthcare environment without undergoing years of schooling. It builds valuable skills like communication, teamwork, problem-solving, and computer proficiency, opening the path to long-term growth in healthcare.

This course provides the knowledge needed to work successfully as a patient access representative—no previous healthcare experience required. The course’s electronic health record simulator offers a hands-on learning experience with the technology used to manage today’s patient healthcare information. You will learn the in-person and remote communication skills critical for success in this position. This course also teaches you how to collect patient information and answer billing questions.

This course provides comprehensive training that prepares you for two nationally recognized certification examinations through National Healthcareer Association (NHA): Certified Medical Administrative Assistant (CMAA) and Certified Electronic Health Record Specialist (CEHRS). You will receive vouchers with this course that covers the fees for both exams. With these two credentials under your belt, you set yourself apart before prospective employers and give yourself more than one career-growth track to follow.

This comprehensive electronic health records and administrative medical assistant certification course bundle also includes a preparatory medical terminology course that introduces you to medical language and human anatomy, emphasizing the interconnectedness of body systems in health and disease, with exams at the midterm and final stages. If you have prior knowledge of medical terminology, you can optionally test out of this preparatory course by achieving a minimum score of 80% on the evaluation test, replacing this course content if desired.

Funding Disclaimer: For Workforce Innovation and Opportunity Act (WIOA) funded students, please consult with your funding source representative before taking advantage of this course's test-out feature. Different funding programs may have specific requirements and/or restrictions. If you attempt the test-out feature(s) in the Medical Terminology course without getting approval, your funding benefits may be jeopardized due to minimum hour requirements.

Objective

What you will learn

Discover the role of the patient access representative in a medical office
Prepare for two national certification exams related to the role of the patient access representative
Learn about the laws and ethics surrounding the practice of medicine and running a medical office, including HIPAA
Describe practice processes for patient-focused communication, including in-person, digital, and telephonic
Practice real-world scenarios using an electronic health record simulator to execute typical daily tasks in a medical office environment
Explain the daily financial responsibilities of a patient access representative working in a medical office, including insurance and patient billing

How you will benefit

Develop knowledge about the human body that will enable you to be successful in your chosen medical career
Jump-start your career in the medical field as a patient access representative, patient service representative, health information management (HIM) representative, medical front office, or call center employee
Develop the communication style needed to communicate positively and efficiently with patients and medical workers
Get hands-on, practical experience in medical billing and coding and develop proficiency in electronic health records
Understand how to create positive, efficient interactions with patients to improve the quality of their healthcare experience
Obtain a certificate of completion and be prepared to sit for the professional certification that best aligns with your interests and career goals
Use your vouchers to enroll to take the CMAA certification exam and the CEHRS certification exam
Receive access to the National Healthcareer Association (NHA) study materials for the CMAA certification exam and the CEHRS certification exam

Outline

Requirements

Prerequisites

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FAQs

What kind of salary can I expect as a patient access representative?

According to Indeed, the average patient access representative salary is $43,795 annually, with top earners making $59,143.

What is a patient access representative?

Patient access representatives, also known as patient service representatives, help patients check in, schedule appointments, verify insurance, and ensure information is accurate, all while providing clear and compassionate customer service. This job requires skills like communication, teamwork, problem-solving, and computer proficiency.

Does this course prepare you for a certification?

Yes. This course prepares you to sit for the Certified Medical Administrative Assistant (CMAA) exam and CEHRS certification exam, both offered by the National Healthcareer Association (NHA). NHA exam study materials and practice exams are provided with this course. You will receive vouchers covering the exam fees after successfully completing the course and fulfilling your financial obligation.

Can I test-out of medical terminology content if I have previous knowledge of medical terminology?

Yes. This course includes two, optional, Test-Out Exam features that will allow you to test out of content and graded assessments if your score demonstrates the level of mastery required (80%). This exam score does not count toward your overall score in this course if you do not achieve the minimum score required for mastery. Please note: Third party funded students may not be eligible to test-out.

When can I start this course?

This course is open enrollment, so you can register and start the course whenever you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

After you register, you will receive 12 months to complete the course. The time allotted for completion has been calculated based on the number of course hours.

What if I don't have enough time to complete the course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

Our courses are designed to accommodate various learning preferences. Depending on the course structure, you may get different forms of support. Self-paced courses are designed to be user-friendly and independent, minimizing the need for external support. In courses with instructors, our direct platform support feature includes opportunities for questions, discussions, and remediation, with email and phone support available for select courses. Our student advising team is available to guide you on program requirements and administrative requests, but they do not provide assistance with course content. Our goal is to provide you with the necessary support for success, whether it's through self-paced exploration, direct communication, or guidance from our advising team.

What happens when I complete the course?

Upon successfully passing the final exam, you will be awarded a certificate of completion from the school or organization that you registered through.

Am I guaranteed a job?

ed2go courses will help you gain the skills you need to obtain an entry-level position in most cases. However, you should always research the job market in your area before enrolling.

Can I get financial assistance?

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA, and Pell Grant. In some states, vocational rehab or workforce development boards may provide funding to take our courses. Additionally, you may qualify for financial assistance if you meet certain requirements. Learn more about financial assistance.

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us."

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